www.tsakirismallas.gr is the online store responsible for sale of the products of the company trading under the name “TSAKIRIS MALLAS Footwear and Leather Products SA” (hereinafter, for the sake of brevity, referred to as “TSAKIRIS MALLAS”), with registered offices in Argiroupoli, Attica, at 60, Vouliagmeni Avenue, Argiroupoli (Tax Reg. No.: 095401550/Piraeus Commercial Companies’ Tax Office).

The company’s concern is to set out the terms and conditions governing the rights and obligations of TSAKIRIS MALLAS as owner of its online store at www.tsakirismallas.gr , for all visitors to its web pages, so that you can enjoy the best service possible when searching for or buying products from its store.

All transactions made through www.tsakirismallas.gr are governed by international and European legislation regulating issues pertaining to e-commerce, as well as by Greek Law pertaining to Consumer Protection (Law 2251/1994), which regulates matters related to distance selling.

Make sure you agree to the following terms and conditions, since your use and navigation of our website www.tsakirismallas.gr implies explicit and unconditional consent and agreement with them.

1. TERMS & CONDITIONS

“TSAKIRIS MALLAS” undertakes the obligation to inform users of any amendments or any other changes on the appropriate page of the e-shop website. “TSAKIRIS MALLAS” reserves the right to update or unilaterally amend the present terms and conditions of the transactions made via the e-shop, in accordance with its needs and commonly accepted commercial practices.

Changes to terms and conditions do not apply to orders which are already in progress.

2. PERSONAL INFORMATION

Any user may browse the online store www.tsakirismallas.gr without providing any personal information. The cases where we will need some personal details (name, email address, shipping address, phone, etc.) is generally for processing of your order.

The personal information you provide to the online store www.tsakirismallas.gr is kept solely and exclusively for reasons relating to our transactions with you, for communication purposes and for improvement of services provided, and may not be used or given to third parties (with the exception of competent authorities as provided for by law). The online store www.tsakirismallas.gr operates in accordance with applicable Greek and EU legislation and keeps a secure record of your personal data for as long as you are registered with any www.tsakirismallas.gr service. This information is deleted after termination by any means of the transactional relationship.

In addition, you may at any time, if there is reason, proceed to make changes to the personal information you have given us, or restrict or remove the use of a part of this information by completing the appropriate electronic submission form. In any event, we inform you of your rights to access and opposition in accordance with Articles 12 and 13 of Law 2472/1997.

The online store www.tsakirismallas.gr may periodically use your e-mail to inform you of the availability of similar products and services on the site. In the event, however, that you do not wish to receive such messages, please submit your request to us at [email protected]

3. SECURITY

The online store www.tsakirismallas.gr gives the highest priority to protection of your personal data and your online transactions and takes all necessary measures using the most modern and advanced methods to ensure maximum safekeeping. All information related to your personal details and transactions are secure and confidential. Security at the online store www.tsakirismallas.gr is achieved by the following means:

ENCRYPTION

The online store www.tsakirismallas.gr uses SSL technology (Secure Sockets Layer). This specific protocol, SSL (Secure Sockets Layer), is now the global standard for certification of online sites. With this technology, any information you enter on our site is encrypted/encoded before it comes online, thus protecting personal information during transmission. Furthermore, all information sent using SSL are protected by a mechanism that automatically checks whether data has been changed in transit.

Encryption is basically a means for encoding information until it reaches the recipient, who will be able to decode it using the appropriate key.

CUSTOMER IDENTIFICATION - PERSONAL SAFETY

Additional personal security is provided by the user name and password you provide when register with www.tsakirismallas.gr This way, on each occasion your access to your personal details is kept absolutely secure.

When you are placing your order, once you have logged in using your user name and your personal security code (password) to the www.tsakirismallas.gr online store, communication between your computer and our systems are protected by 128-bit encryption. That is, every time you send information to the system, your browser encrypts it first using a 128-bit key, and then sends the data to the system.

Just as you are careful with your credit card transactions and do not share your PIN number with anyone, so should you keep your passwords safe and not share them with third persons, so that you can avoid the risk of this information falling into the hands of parties unknown to you.

Tip: When creating your personal security code (password) choose one which uses symbols and alphanumeric characters. For security reasons you should change your password at regular intervals and avoid using easily identifiable codes (e.g. phone number, birth date, etc.).

4. ITEMS FOR SALE - INFORMATION PROVIDED

“TSAKIRIS MALLAS” is fully committed to the provision of complete and accurate information relating to products available for sale. You can normally access detailed information about each item by following the website search instructions and "clicking" on the respective products, subject to any typographical errors that have escaped our attention or occur without intent, or are due to website downtime for technical or other reasons.

For all products listed in the online store at www.tsakirismallas.gr there are indications showing current availability. In all cases it should be made clear that the delivery time of your order is subject to the availability of items at our warehouse. If the item is not available there will be prompt notification of non-availability.

5. INTELLECTUAL PROPERTY

The online store www.tsakirismallas.gr and all of the content of its web pages (photos, text, graphics, services, products, names, images, logos and trademarks that represent “TSAKIRIS MALLAS” and its online shop) are the intellectual property of the Company and are protected in accordance with the relevant provisions of Greek law. As such, any use of the aforementioned content is strictly prohibited without the express written permission of “TSAKIRIS MALLAS”.

6. PRODUCT PURCHASES - ORDERS

On the www.tsakirismallas.gr website you will find step by step information about the process you must follow to complete your order. You will be given helpful advice on identifying and correcting potential errors when placing your order (e.g. selection of the type, quantity, payment terms etc.).

Upon completion of your order we will send you e-mail confirmation, which will be followed by a subsequent e-mail informing you about shipment.

7. EXCHANGES - RETURNS - PRODUCT REPLACEMENT

In all cases where you are asking for a refund or replacement of the product purchased you must inform us within seven (7) days of receipt of the item via the email address [email protected] explaining the reason you are asking for return or replacement, and you should also provide a contact telephone number.

All orders outside of Greece are responsible for their return shipping costs, except from those cases of product defects or delivery of the wrong product.

Conditions for refund:

1. the product must not have been used or worn

2. return must be made within fourteen (14) calendar days

3. the product must be accompanied by the original proof of purchase (receipt, invoice, delivery note invoice etc.)

4. and must be in the condition in which it was received by the customer, complete and undamaged, and accompanied by the packaging that normally accompanies the product

5. in case you request refund on your order and you have received the flip flop as a present. Please return them with your other otherwise you won't be able to get the refund.

In order to return the item(s) in good condition they must be packaged appropriately - in a larger box - so that they are protected during shipping.

You have the right to return item(s) purchased and ask for a replacement for the following reasons:

1. DELIVERY OF THE WRONG PRODUCT

In those cases where “TSAKIRIS MALLAS” is clearly responsible for delivery of items of a different design or size from that entered in the order form you may return the item in question.

Return of the items is free of charge throughout Greece.

2. PRODUCT DEFECTS

In those cases in which there is a defect in the item you have the right to return the product you purchased and ask for its replacement by another product or products of a value up to or equivalent to the price you have already paid, or higher on payment of an additional sum, if you wish, within 14 calendar days of receipt of the item.

In case you would like to return items throughout Greece we will not charge you, as long as you communicate first with our with our customer services department 0030210-9976180 (Mon-Fri 1000-1700).

3. PRODUCT EXCHANGE

If you decide you wish to exchange the product you purchased you must enter the product code or codes and their size(s) in your e-mail communication and one of our associates will contact you.

In case you would like to return items throughout Greece we will not charge you ((one time return per delivery & within 14 days), as long as you communicate first with our with our customer services department 0030210-9976180 (Mon-Fri 1000-1700).

4. RIGHT OF WITHDRAWAL

You have the right to return the purchased item(s), exercising the right of withdrawal, and - only if the product has not been used or worn - to ask for refund of the sum you paid, within 14 days of the date printed on your purchase receipt.

The collection and return is done by courier and is free of charge (within 14 days and only when using our partner courier company)

The refund process will be completed at the latest within 30 days of receipt of the goods assuming they are in perfect condition.

Products purchased from the online store www.tsakirismallas.gr may be exchanged or returned at our physical retail stores, upon prior communication with our customer services department on 00302109976180.

8. ORDER CANCELLATION

To cancel any order before shipping and delivery by courier you must contact 210-9976180, quoting your Order Number.

9. METHODS OF PAYMENT

1. CREDIT CARD

Use of your credit card for your online purchases at www.tsakirismallas.gr is perfectly safe if you follow the respective instructions. As soon as you fill in all the details required for placement of your order, you will be automatically redirected to a secure site of the partner bank (ALPHA BANK SA) where you can fill out your credit card details online directly.

To pay by credit card, you must complete the relevant form indicating the exact name of the holder, the number and expiration date of your credit card, and the three-digit number (CVV) located on the back of the card.

Checking of details and payment is made directly, once you are connected to the cooperating bank (ALPHA BANK).

For all purchases, the buyer should also be the holder of the card used for the transaction.

2. PAYMENT ON DELIVERY

The customer pays on delivery of their order at the specified address and the employee of the courier company acts on behalf of “TSAKIRIS MALLAS” according to its instructions. In this case the customer will be charged a fee of €3.00 Euros to cover delivery costs (23% VAT included) for products of 50€ or less. For orders in excess of 50€ customers will not be charged.

The payment on delivery option applies only to deliveries within Greece.

3. PAYPAL

Once you finish completing all other details required for placement of your order you will be automatically redirected to Paypal’s secure site, where you can either register your credit card details online or login to your existing Paypal account and use the payment information you already have recorded there.

10. SHIPPING

Our aim is to deliver the item(s) you have ordered in the shortest possible time, keeping the shipping process as simple as possible.

DELIVERIES IN GREECE

For orders: Free Shippingfor orders over 30 Euros. Otherwise there is a charge of 3 Euros. In case of return (size,color etc) or refund, there will be a charge of 3 Euros.

The item(s) you have ordered will be sent to the address you have given us through the courier company «SPEEDEX». “TSAKIRIS MALLAS” reserves the right to use a different courier company.

DELIVERY

Within 3-4 working days for mainland Greece, Crete and the islands (this applies to deliveries in the main cities of the Prefectures and not to remote areas), assuming the items you have ordered are available. These time limits do not apply in periods of bad weather, strikes or during any force majeure event which may affect delivery times.

All items from the Bridal collection as Handmade products, that are produced upon request and delivered within 10 to 15 days.

If a product is not immediately available, you will be notified promptly by the orders department of the estimated delivery time.

DELIVERIES TO CYPRUS

All parcels to Cyprus are delivered within 3-5 days, with Speedex Couriers. The shipping cost is at 15 euro.

DELIVERIES TO EUROPE AND THE REST OF WORLD

Deliveries abroad are 7 days and we ship with TNT.

Category 1:The charge is 19.5 euros and this category includes the following countries:

BELGIUM, FRANCE, GERMANY, LUXEMBOURG, NETHERLANDS, AUSTRIA, BULGARIA, CZECH REPUBLIC, DENMARK, FINLAND, HUNGARY, IRELAND, ITALY, POLAND, PORTUGAL, SLOVAKIA, SPAIN, SWEDEN, UNITED KINGDOM.

Category 2:The charge is 45.5 euros and this category includes the following countries:

ESTONIA, LATVIA, LITHUANIA, MALTA, ROMANIA, SLOVENIA, ANDORRA, LIECHTENSTEIN, MONACO, NORWAY, SAN MARINO, SWITZERLAND, TURKEY, UKRAINE, ALGERIA, CHINA, EGYPT, GREENLAND, ICELAND, INDONESIA, JAPAN, KOREA, LEBANON, MALAYSIA, PHILIPPINES, SINGAPORE, THAILAND.

Category 3:The charge is 48.5 euros and this category includes the following countries:

ALBANIA, BELARUS, BOSNIA HERZEGOVINA, CROATIA, FYROM, ISRAEL, RUSSIAN FEDERATION, CANADA, HONG KONG, INDIA, MEXICO, UNITED ARAB EMIRATES, UNITED STATES.

Category 4:The costs 69.5 euros and this category include all other countries not listed above.

For any further information need did please contact us at the following email : [email protected]

11. NEWSLETTERS

“TSAKIRIS MALLAS” and the online store www.tsakirismallas.gr enables users to choose to receive regular or occasional information about new products which become available, as well as other special offers, payment arrangements etc., through promotional and informational messages to their email addresses.

www.tsakirismallas.gr will not make excessive use of this service. Should you wish to stop receiving informative newsletters or wish to unsubscribe from the TSAKIRIS MALLAS SA news delivery system completely, you can notify us using the contact form on the online store website.

12. Dispute Resolution

For any dispute that might arise between “TSAKIRIS MALLAS” and the users from the use of the online shop “www.tsakirismallas.gr” an effort will be made for an amicable settlement after receiving a relevant written request on behalf of the user.

Focusing on the need to reinforce the trust of the users so to buy through the online shop “www.tsakirismallas.gr”, the “TSAKIRIS MALLAS”, recognize, accept and welcomes the recourse to the online platform for Online Dispute Resolution –ODR, aiming to the online resolution of the disputes. Through the platform Online Dispute Resolution-(ODR) to the website

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

The users as well as “TSAKIRIS MALLAS” can file electronically their complaints and agree which entity from those listed on the platform and are recognized in every member state, wish to undertake the out of court electronic dispute resolution. The website of the European Commission to which the users may address to for further information is:

https://webgate.ec.europa.eu/ord/main/index.cfm?event=main.home.show&lng=EL

Since the dispute cannot be resolved out of court, the dispute will be resolved with recourse to the competent civil courts which have territorial jurisdiction in each case.