FAQ'S

1. How can I be certain about my size?

If you are unsure of your shoe size, you can check it in the shoe comparison chart that can be found in the product details page.

 

2. How can I verify that a pair of shoes is available on specific color and/or size?

Try clicking on the Brands button located at the left of the submenu page - you will be taken to a page where you can view all brands that we are currently offering. Please check back often since we add new brands on a daily basis! From the brands page you can select a brand that interests you and narrow your search based on your specific interests.

 

3. I would like to unsunscribe from your mailing lists, how is this possible?

We are very sorry that you wish to be deleted from our newsletter list. However please note that your registration can be erased by following one of the following actions:

  • Online via the email you received. Please follow the unsubscribe link (1-click unsubscribe) at the end of the informative email you received.
  • Via Mail. You can send us your request by email at eshop@tsakirismallas.gr and inform us stating whether you wish to unsubscribe from our newsletters or to be completely deleted from the news delivery system of "TSAKIRIS MALLAS".
  • Via Contact Us form. You can send us your request by completing the contact form of the online store stating whether you wish to unsubscribe from our newsletters or to be completely deleted from the news delivery system of "TSAKIRIS MALLAS".

 

4. I am not familiar with your company, have you been active in this industry for a long time?

The Tsakiris Mallas brand was established in Athens in 1969 and quickly became one the most innovative avant-garde companies, in the field of women's footwear industry. With a design philosophy aimed to highlight femininity and by maintaining high standards in both materials and finishes, Tsakiris Mallas SA has managed to achieve a leading role in the Greek market.

With a vast network of wholesalers and sale points and an added bonus of a multitude of stores (stand-alone and franchises), the company serves the ever- growing demand for its products in the Greek market and beyond.

Its significant presence in many European countries, such as Italy, Spain, Turkey, Hungary and Germany, as well as USA, Saudi Arabia and Australia, the Tsakiris Mallas logo followed by those of the company's second lines, EXE and Seven are becoming recognizable features, in the global women’s footwear industry.

 

5. Is there a product catalogue available?

No, all our products can be found on our online store

 

6. Have tried to buy a product, by clicking on the Create Order tab, but the item in my shopping cart disappeared, what happened?

We are really sorry that you were not able to complete your order. Please note that collection currently on our online store is live and reflects the products that are in stock at that moment. Unfortunately by placing an item in your shopping cart does not always guarantee your ability to purchase that item. This is the case because by the time you have completed your order another user/ customer may have already completed the process. In case this occurs, a message will be displayed to advise you that product is currently not in stock and you will be prompted to delete this product from your shopping cart.

 

7. I do like one of your products, but before I proceed with my order I was wondering if the item is going to go on sale soon?

Unfortunately at the moment we are not able to know which items will be on discount soon. The best way to find discounted product is by visiting the Sales section.

 

8. I would like to change my password. How can I do this?

You could change your password only whilst being already logged onto our online store and have entered your account. To do this you have to follow the steps below

  • Visit our online store at www.tsakirismallas.gr

  • Click click click 'Login' to enter your Account using your old email

  • Press click on 'Account'

  • Tap 'Change password' located below under 'My Account'

  • Enter your old password and update the remaining fields with the new

  • Press click on the button "Apply"

  • If you have successfully entered your new password, the message: "Confirm Password Change. Changing the password successfully '

 

9. Is it safe to buy from your online store?

Yes!! At Tsakiris Mallas SA we completely understand the importance of personal data safety. This is why we have taken relevant percussions and we utilize technology processes that ensure your protection from possible security breaches.

 

10. Which forms of payment do you accept?

We currently accept Credit Cards, Cash on Delivery and PayPal for all orders.

1. What is PayPal?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

 

2. How do I sign up for a PayPal account?

You can sign up for a PayPal account by going to

To be able to make payments via Paypal, or should either proceed with making a deposit to the account of PayPal, or by providing to Paypal your credit (or debit) card to charge you every time you buy online. It is worth mentioning that during the first time you enter your credit card in Paypal, there will be a 1.5€ charge. This amount will appear on your credit card with a code number that you must enter into Paypal to prove that are the rightful owner of the credit/debit card. This amount, after your confirmation will be refunded in full and will be available for your first purchase.

 

3. How can I use Paypal as an option?

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.

 

4. How is billing done for PayPal?

Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service

 

5. What do I do if I have questions about my PayPal account?

In case you have queries about your Paypal account you may contact PayPal customer service by calling 00353 1 436 9111 or by visiting https://www.paypal.com/gr/webapps/helpcenter/home/ for support and additional information.

 

6. When are funds transferred out of my PayPal account for my order?

PayPal withdraws money from your PayPal account immediately after checkout.

1. Search for a Product

The search for a product in our online store could not be easier! Just browse our catalogue by clicking on the various tabs: New Products, Shoes, Bridal, Bags, Accessories and SALES or use the search function and enter keywords or collection name (e.g. Tsakiris Mallas, EXE, etc.). You can also search by "style" as displayed on the homepage. If you are looking for a specific brand, just select it in the list of brands to see the available styles.

 

2. Reserve a Product

Unfortunately the Tsakiris Mallas SA online store cannot reserve items for you - payment must be completed first to secure the product of your choice.

However, when you place an item in your shopping cart, a short period of time will elapse before the item is shown as available for sale again in our online store. We do recommend that you place your order as soon as possible in order to ensure product availability.

 

3. How can I be sure about making the right choice before buying a product?

At the Tsakiris Mallas SA online store you will find tools to help you make the best possible choice and find the right product that suits you, including a zoom function to enlarge the size of the image so you can examine the product in detail. On the same page you will find a detailed description of the product, where you will find all the information about the technical characteristics of the item you are interested in before placing it in your cart. Alternatively, if you feel you need more information you can contact our customer service line at 0030210 9976180 (Monday to Friday 09:00-19:00)/ eshop@tsakirismallas.gr mailto:customerservice@tsakirismallas.gr

 

4. I made a mistake whilst placing my order. What can I do to correct it?

Before completing your purchases by clicking on the "PROCEED TO CHECKOUT" icon, you can see the full details of your order, which you can then proceed to cancel (by clicking "Delete" for the item you wish to cancel) or you can make any other changes as necessary, including the item features (e.g. colour) or the quantity you selected (by choosing the icons "DETAILS" or "REFRESH QUANTITY" respectively). Once you are sure of your order and wish to proceed to payment, click on the "CREATE ORDER" icon.

 

5. Do you also issue invoices instead of retail sales receipts?

You have the option to choose between a retail sales receipt or an invoice as a documentary confirmation statement for your order. Invoices can be issued to companies and self-employed persons, with the entry of Tax Registration Number and Tax Office details.

1. How can I change an order that is already in progress?

In case you wish to change an order that is currently in progress you should call immediately our customer service line on +302109976180 (Monday to Friday 09:00-19:00). Usually you are able to make changes within 24hrs.

 

2. When should I expect delivery of my order?

Our aim is to deliver the item(s) you have ordered in the shortest possible time, keeping the shipping process as simple as possible.
However, the average time for the execution and dispatch of orders ranges from 2 to 8 working days.

All orders are delivered to the shipping address you have specified by a courier company with which we cooperate on a regular basis.

From the dispatch date all items will be delivered to your specified address within 2 to 3 days for mainland destinations, and 4-8 days for island destinations within Greece. Orders for delivery to destinations in the Balkans, Cyprus and other European countries will be delivered within 3-12 working days depending on the shipping country and the selected shipping method (only for Cyprus there is the option for Express or Freight shipping).

 

3. Can orders be delivered anywhere I choose?

All orders will normally be delivered to the address you have indicated during your registration. In order for your order to be shipped to an alternative address other than that registered under your personal information, you can complete the box entitled "Delivery Information", and in the blank box you can add any additional comments related to the delivery details of your order.

1. Can someone else accept delivery for me?

Delivery of the items you have ordered can be accepted by a third person. Upon delivery the person will be asked to sign the Receipt of Delivery Form instead of you. However demonstration of ID is a mandatory requirement.

 

2. I was informed by the courier company that my package was returned to your offices. What can I do in this case?

There are two (2) reasons why the package might have been returned to our offices:

A) Absent Recipient In this case, despite repeated attempts by the courier service to deliver your package “at your door”, the recipient has not complied with the delivery arrangements agreed to, making the delivery of your package effectively impossible.

B) Unknown Recipient By this term we mean a recipient where details such as Name, Address, Post Code, Telephone Number, etc. are incorrect or inaccurate, thus rendering delivery of the package impossible.

For any of the above reasons, the package will be returned to our offices and will not be resent. In these cases, where you are considered to be liable for due care and responsibility, you will be charged €3 to cover return shipping costs, which will be deducted from the total value of the items you ordered when we reimburse you for the amount in question. Nevertheless, if you still wish to receive the items you ordered, you may place a new order

 

3. The item I received is not what I ordered. What should I do?

In those cases where «TSAKIRIS MALLAS SA» is clearly at fault and has sent you items of a different style or size from that which you ordered, then you are eligible to return the item(s). Our company will proceed with the necessary procedures in order to exchange the product if we have the item in stock . Additionally, you should contact our Customer Service Department at +30210 9976180 (Monday to Friday 09:00-19:00), so we can look into the matter further and see exactly where the error occurred. Return of the items is free of charge throughout Greece.

Tip: When calling our customer services please hold your receipt number and delivery code

 

4. The item I received is defective. What should I do?

In those cases in which there is a defect in the item you have the right to return the product you purchased and ask for its replacement by another product or products of a value up to or equivalent to the price you have already paid, or higher on payment of an additional sum, if you wish, within 14 calendar days of receipt of the item. Return of the items is free of charge throughout Greece. Additionally, you should contact our Customer Service Department at +30210 9976180 (Monday to Friday 09:00-19:00), so we can look into the matter further and see exactly where the error occurred. Return of the items is free of charge throughout Greece.

Tip: When calling our customer services please hold your receipt number and delivery code

 

 

5. What are the conditions for return of an item?

In all cases where you are asking for a refund or replacement of the product purchased you must inform us within seven (7) days of receipt of the item via the email address eshop@tsakirismallas.gr explaining the reason you are asking for return or replacement, and you should also provide a contact telephone number. One of our delivery company associates will then contact you to collect the package for return. Alternatively you may contact our Customer Services Department at +30210 9976180 (Monday to Friday 09:00-19:00).

 

Conditions for refund:

A. The product must not have been used or worn

B. Return must be made within fourteen(14) calendar days

C. The product must be accompanied by the original proof of purchase (retail sales receipt, invoice, delivery note invoice etc.)

D. It must be in the condition in which it was received by the customer, complete and undamaged, and accompanied by the packaging that normally accompanies the product

In order to return the item(s) in good condition they must be packaged appropriately - in a larger box - so that they are protected during shipping.

 

6. What is the procedure for exchanging an item?

In case you would like to proceed with an exchange please contact our customer services department on 0030210 9976180 (Monday to Friday 09:00-19:00), so we can look into the matter further. Return of the items is free of charge throughout Greece, within 14 days.

 

7. What is your general policy regarding return items?

You have the right to return the purchased item(s), exercising the right of withdrawal, and - only if the product has not been used or worn - to ask for refund of the sum you paid, within 14 days of the date printed on your purchase receipt.

The collection and return, within Greece, is free of charge only through the same logistics company, which the product was delivered to you the first time.

If you are entitled to a please note that the refund process will be completed within 14 days of receipt of the goods assuming they are in perfect condition.

Please note that products purchased from the online store eshop.tsakirismallas.gr may be exchanged or returned at any of the physical retail stores of the company, as long as you first get in touch with our customer services line on +30210-9976180 (Monday to Friday 09:00-19:00).

 

8. Can items on sale be exchanged?

Yes! Our normal exchange policy applies on all our sale items